Frequently Asked Questions
Everything you need to know about your Vincero experience.
What materials are used in Vincero watches?
We use premium materials including 316L surgical-grade stainless steel, top-grain Italian leather, and scratch-resistant sapphire-coated mineral crystal to ensure every timepiece lasts a lifetime.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Free standard shipping is available on all orders over a certain threshold, with expedited options available at checkout.
What is your return policy?
We offer a 365-day return policy. If you are not 100% satisfied with your purchase, you can return your unused product in its original packaging for a full refund or exchange.
How do I care for my leather strap?
To maintain your Italian leather strap, avoid prolonged exposure to water or direct sunlight. We recommend using a leather conditioner every few months to keep the material supple.
Is there a warranty on your products?
Every Vincero product is backed by a 2-year limited warranty that covers manufacturing defects. If your watch or accessory fails due to a defect, we will repair or replace it free of charge.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website's tracking page to follow your package's journey.